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Print job disappears

The following symptoms indicate that a page size mismatch likely exists in Live PDF:

  • Live PDF document is correctly created and stored
  • Live PDF document is correctly displayed in the Feed
  • Print job can be seen (in Windows print queue) spooling normally to the physical printer
  • Printer starts to warm up for print, then does nothing, as though the print job vanished

To correct this situation, confirm that:

  • Page size in the printing application (Word, Excel, Reader, etc) matches the printer page size settings, both in print dialog configuration and on the printer console
  • Paper with matching page size is loaded into the appropriate tray
  • Automatic "letter/A4" page size switching has been disabled in the printing application (options like this are common in Microsoft Office software)
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