If you have trouble with Live PDF and are contacting support, attaching a Live PDF support information file will help the Live PDF support team serve you more effectively.
Here's how to create a Live PDF support information file:
- Right-click on the Live PDF tray icon and select Settings...
- In Settings, select Advanced on the left, then Create support file at lower right (see below)
- Live PDF will create the file (it might take a few minutes), provide you a confirmation (example below) and put the ZIP file on your desktop
- Attach the ZIP file to your support case or email